How tenant representation works in Ontario.

Who works for whom

Partnering with our team means you have dedicated support. While the landlord's representative works strictly on their behalf, we work for you. Having us in your corner ensures your best interests are always the priority throughout the search and application process.

The step-by-step process

Once you share your criteria, we set up automated property matches that usually begin within 24 hours. If a listing catches your eye, we'll chat about your specific situation and start organizing your file. To ensure everything is in order for viewings, we sign a representation agreement—as outlined in the official provincial guide—and gather your standard rental documentation. Compiling your credit, income, and references early is a huge advantage that lets you move quickly on the right place. With your paperwork complete, we schedule your showings. When you find a winner, we submit your application to the landlord's team and negotiate the lease for you.

Duties owed to you

Under Ontario law, a Real Estate Broker owes specific duties to their client. These include undivided loyalty to your best interests and full disclosure of any relevant facts about a property. You also receive strict confidentiality, meaning your personal information is protected even after the lease is signed, and a commitment to avoiding any conflicts of interest.

The official provincial guide

The Real Estate Council of Ontario (RECO) produces an official Information Guide that outlines these rights and responsibilities. While the guide frequently uses the words buyer and seller, the provincial definitions explicitly include renters and landlords. The rules and protections apply exactly the same way to your lease.

This is general information and not legal advice; source content provided by the Real Estate Council of Ontario (RECO). nestabode · HouseSigma Inc. Brokerage.